Seminars with participation of local experts BP101

LEVEL "C" - MANAGE STAFF

Brief overview

  • Formation of a human-centered model of public administration
  • Innovative model of public service
  • The way of thinking, methods and tools to stimulate innovation
  • Methods of generating ideas: practical tools
  • Development of criteria and evaluation of ideas. Customer journey map: visualization of the user’s current and future path.
  • Prototyping
  • The CPS framework is CREATIVE PROBLEM SOLVING. Criteria for the selection of dominant ideas
  • Service design as a human-centered approach to creating an optimal user experience
  • Practical use of design thinking: empathy. Formation of a “persona”. Point of view (pov) – the ability to correctly understand what we are solving
  • Collecting feedback after the pilot launch of the innovation
  • Case analysis 

Dates: January 25-27
Duration: 24 acad hours

Brief overview

  • Challenges and difficulties faced by women managers in a managerial position
  • Features of the formation and manifestation of women’s leadership qualities in the process of building a vertical career model
  • Women in Leadership: Maintaining a work-life balance
  • Tools and technologies for the development of leadership competencies of women managers in the civil service
  • Influence strategies in the team and organization
  • Overcoming internal barriers to career and professional development
  • Working with the principles of profitability
  • Case analysis

Dates: February 8-10
Duration: 24 acad hours

Brief overview

  • Risk management: an overview of the basic concepts. Project risks
  • Identification and classification of risks
  • Risk assessment
  • Risk management strategies
  • Risk management plan
  • Risk management system in the organization
  • Recommendations for a risk manager
  • Case analysis

Dates: March 15-17
Duration: 24 acad hours

Brief overview

  • Introduction to Cost-Benefit Analysis in the public sector. Method of public policy analysis
  • Theoretical and practical overview of Cost-Benefit Analysis
  • Qualitative analysis of the public expenditure project
  • Quantitative analysis of the public expenditure project
  • General principles of cost-benefit analysis. Methods for evaluating the effectiveness of investments. General criteria for the implementation of the public expenditure project
  • Digital skills
  • Working with dataCase analysis

Dates: April 5-7
Duration: 24 acad hours

Brief overview

  • The concept of organizational culture
  • Approaches to building organizational culture
  • The role of managers in managing organizational culture
  • Organizational culture in the public sector
  • Value orientations of organizational culture
  • Express assessment of the level of organizational culture
  • Practical tools for creating a working organizational culture
  • Organizational culture and employee motivation
  • Case analysis. 

Dates: April 12 – 14
Duration: 24 acad hours

Brief overview

  • Digital transformation within the framework of the national project “Technological Breakthrough through digitalization, science and innovation”
  • Legislation of the Republic of Kazakhstan in the field of digitalization
  • Business process reengineering
  • Implementation of the Data Driven Government concept
  • Working with big data and cloud technologies
  • Information and cybersecurity
  • Practical tools for effective work within the framework of digital transformation and digitalization projects
  • Case analysis

Dates: April 19-21
Duration: 24 acad hours

Brief overview

  • Local interethnic conflicts, subject, role and principles of mediation
  • Practical technologies for the prevention and settlement of interethnic conflicts
  • Algorithm of actions in the event of a tense situation in the field of interethnic conflicts
  • Forms and methods of joint work of local government and self-government bodies with law enforcement agencies and the civil community
  • Case analysis

Dates: April 26-28
Duration: 24 acad hours

Brief overview

  • Crisis management (forecasting reputational risks, algorithms for responding to information attacks, psychology of the modern public and methods of its management (online and offline)
  • Creating anti-crisis scenarios
  • Development of critical thinking when working with information
  • Fact checking and verification of information
  • Effective communication in social networks
  • State PR – system errors and measures to correct them
  • Copywriting

Dates: May 24-26
Duration: 24 acad hours

Brief overview

  • Foresight models for determining the future prospects of public administration
  • Horizon scanning
  • Method of integrated scenarios and causal analysis (CausalLayeredAnalysis (CLA))
  • Development of “interventions” in the context of scenarios
  • Application of scenario planning technology in public administration
  • Case analysis

Dates: September 13-15
Duration: 24 acad hours

Brief overview

  • spatial economics
  • methods and tools for analyzing regional policy
  • features of the development of the economy of cities and regions
  • the development of regional state policy for planning territorial development
  • the formation of regional policy
  • new approaches to the territorial development of the countryCase analysis

Dates: October 4-6
Duration: 24 acad hours

Brief overview

  • The difference between Operational and Strategic HR Management
  • Strategic HR planning. 3 levels of strategic development of human resources
  • Corporate culture and change management
  • Performance management
  • Managing the “reward”
  • Modern trends in the field of personnel training and development.
  • Key concepts and approaches
  • Development of a strategy for training and development, diagnosis of training needs. Learning process design, planning and organization
  • Talent Management
  • Integrated personnel management information system
  • “E-kyzmet”Case analysis.

Dates: October 11-13
Duration: 24 acad hours

Brief overview

  • Basic concepts of financial management
  • Budgeting as a management technology: goals and objectives
  • Forecasting and budgeting. Results-based budget planning
  • Methods of planning and forecasting income and costs
  • Formation of the financial structure and budget model of the organization
  • Financial statements
  • Case analysis

Dates: November 8-10
Duration: 24 acad hours

LEVEL "D" - SELF CONTROL

Семинарға шолу:

  • principles of time management
  • practical tools for managing priorities in professional activity
  • effective organization of working time of a civil servant
  • time management in stressful situations
  • stress management and development of emotional intelligence
  • Case analysis

Dates: February 1-3
Duration: 24 acad hours

Brief overview

  • anti-corruption policy of the Republic of Kazakhstan
  • legislative novelties on combating corruption
  • legal basis of anti-corruption compliance
  • methodological recommendations on the organization of anti-corruption compliance
  • formation of anti-corruption culture in the organization
  • anti-corruption restrictions
  • analysis of corruption risks
  • sources of information for internal analysis of corruption risks
  • conflict of interests
  • Case analysis

Dates: February 15-17
Duration: 24 acad hours

Brief overview

  • Implementation of project management in the public sector
  • International experience. Project Management Standards
  • National standard of the Republic of Kazakhstan ISO 21500-2014
  • Project management levels: project, program, portfolio
  • Overview of project management concepts and their interrelation
  • People and processes. Competencies of the project manager
  • Project limitations. Processes. Process groups
  • The matrix. Subject groups
  • Main inputs and outputs. Documentation
  • Case analysis

Dates: February 21-25
Duration: 24 acad hours

Brief overview

  • Effective communication strategies. Features of business communication
  • Communication barriers and ways to overcome them
  • Stages of the communication process. Establishing contact
  • Personality types and their psychological characteristics
  • Rules and techniques for working with information
  • Effective argumentation skills
  • Difficulties in communication. Dealing with aggression and negativity
  • Case analysis

Dates: March 1-3
Duration: 24 acad hours

Brief overview

  • structure of strategic thinking: system model of the organization and management
  • process principles of strategic thinking
  • development summary of strategic thinking
  • development techniques of strategic thinking: development of creativity, ability to create unique solutions
  • development of speed and flexibility of thinking
  • transition from strategic thinking to planning
  • stages of the creative process of forming innovative solutions
  • practical tools for identifying problems and forming a common point of view
  • organizational practices development of creativity and exchange of new ideas
  • Case analysis

Dates: May 17-19
Duration: 24 acad hours

Brief overview

  • Ensuring compliance with legislation in the field of public services
  • Assessment of the quality of public services
  • Quality management of public services
  • Determination of the level of satisfaction of consumers of services
  • Improving the quality of public services
  • Proactive approach in the provision of public services
  • People orientation in the provision of public services
  • Case analysis

Dates: May 31 – June 2
Duration: 24 acad hours

Brief overview

  • Communication management for a civil servant
  • Communication management. Three whales of public speaking from skill to skill. Speech technique Parameters
  • Effective communication and personality typology
  • Communication barriers and ways to overcome them
  • Anti-crisis communications. Techniques and techniques. The impact of the crisis on reputation
  • Crisis situations as a point of growth
  • Working with New Media and Social Media in crisis: essence, principles, practical recommendations
  • Formation of public opinion: modern methods of working with civil society
  • Case analysis

Dates: June 14-16
Duration: 24 acad hours

Brief overview

  • Key steps and principles of data analysis
  • The procedure for working with information. Description and preliminary data analysis
  • Approaches and tools for visualization and data processing
  • Visualization of source data. Analysis of graphs and diagrams
  • Familiarity and practice with the visualization tool (Power BI, Stata, SPSS, etc.)
  • Building simple management models using BI solutions
  • The concept, properties, characteristics and classification of Big Data.
  • Application of Big Data in national statistical practice
  • Possibilities of using satellite technologies in national statistical practice
  • Overview of the use of satellite technologies in international statistical practice: statistical branches, methodological materials, examples of publications, information exchange system, regulatory framework
  • Analytical methods and tools for working with data arrays in the process of data editing, etc.
  •  

Dates: June 28-29
Duration: 16 acad hours

Brief overview

  • Working with information sources (reading data from tables, graphs and diagrams)
  • Modern methods and approaches of data analysis Data
  • visualization (Excel, Power BI, etc.)
  • Forecasting based on analysis (Data Driven Decision Making)
  • Development and search for alternative solutions based on data
  • Case analysis

Dates:  September 20-21
Duration: 24 acad hours

Brief overview

  • The system of state planning of the Republic of Kazakhstan. The role and place of national projects
  • Practical application of project management tools in the implementation of national projects
  • Flexible management technologies (Agile, SCRUM and Kanban)
  • Using design thinking tools in the implementation of national projects
  • Digital skills development (working on the Easy Project platform)
  • Case analysis

Dates: September 27-29
Duration: 24 acad hours

Brief overview

  • Development of innovative thinking. Introduction of innovations in government agencies. Barriers to innovation
  • Fundamentals and stages of design thinking.
  • Methods and tools of design thinking to stimulate innovation and generate new ideas
  • Emotional intelligence. Types of emotions
  • Understanding and analyzing the causes of emotions
  • Emotional Thermometer
  • Magic “buttons” in negotiations
  • Emotion Management
  • Empathy: the power of empathy and the key to better relationships, etc.
  •  

Dates: October 18-20
Duration: 24 acad hours

Brief overview

  • the main aspects and principles of the concept of a “hearing state”. The “Hearing state” is a continuous dialogue between the state and society
  • effective communication and personality typology
  • communication management. Three giants of public speaking: from skill to skill. Parameters of speech technology
  • communication barriers and methods of overcoming them
  • working with New Media and Social Media: essence, principles, practical recommendations
  • formation of public opinion: modern approaches to working with civil society
  • Case analysis

Dates: October 25-27
Duration: 24 acad hours

Brief overview

  • features of the official style and its norms
  • skills of official correspondence and drafting
  • requirements for public speaking
  • features inherent in the national communicative culture
  • speech style and image
  • Case analysis

Dates: November 1-3
Duration: 24 acad hours

Тусупбаева Айжан Агзамбекқызы

Chief expert

8-701-036-63-00

      a.tusupbayeva@apa.kz

VOUCHER BP101 


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