Brief overview:
- Effective communication strategies. Features of business communication
- Communication barriers and ways to overcome them
- Stages of the communication process. Establishing contact
- Personality types and their psychological characteristics
- Rules and techniques for working with information
- Effective argumentation skills
- Difficulties in communication. Dealing with aggression and negativity
- Case analysis
Dates: 1-3 March
Duration: 24 acad hours
Brief overview:
- Risk management: an overview of the basic concepts. Project risks
- Risk identification and classification
- Risk assessment
- Risk management strategies
- Risk management plan
- Risk management system in the organization
- Recommendations for a risk manager
- Case analysis
Dates: 15-17 March
Duration: 24 acad hours
Brief overview:
- Digital transformation within the framework of the national project “Technological Breakthrough through digitalization, science and innovation”
- Legislation of the Republic of Kazakhstan in digitalization
- Business process reengineering
- Implementation of the Data Driven Government concept
- Working with big data and cloud technologies
- Information and cybersecurity
- Practical tools for effective work with digital transformation and digitalization projects
- Case analysis
Dates: 19-21 April
Duration: 24 acad hours
Brief overview:
- Local interethnic conflicts, subject, role and principles of mediation
- Practical technologies for the prevention and regulation of interethnic conflicts
- The algorithm of actions in the event of a tense and tense situation in the field of interethnic conflicts
- Forms and methods of joint work of local government and self-government bodies with law enforcement agencies and the civil community
- Case analysis
Dates: 26-28 April
Duration: 24 acad hours
Brief overview:
- Crisis management (forecasting reputational risks, algorithms for responding to information attacks, psychology of the modern public and methods of its management (online and offline)
- Creating anti-crisis scenarios
- Development of critical thinking when working with information
- Fact checking and verification of information
- Effective communication in social networks
- State PR-system errors and measures to correct them
- Copywriting
Dates: 24-26 May
Duration: 24 acad hours
Brief overview:
- Description of the principles of brain work and thinking strategies
- Description of the Design Thinking methodology
- Methods of effective work with memory
- Visualization
- Empathy Map
- Brainstorming
- Concepts development
- Hypothesis testing
- Hot prototyping
Dates: 25-28 May
Duration: 24 acad hours
Brief overview:
- Ensuring compliance with legislation in public services
- Assessment of the quality of public services
- Quality management of public services
- Level of satisfaction determination of consumers of services
- Improving the quality of public services
- Proactive approach in public services
- People orientation in public services
- Case analysis
Dates: 31 May – 2 June
Duration: 24 acad hours
Brief overview:
- Functional and leadership management;
- Management styles;
- Planning;
- Setting tasks;
- Delegation of authority;
- Control of subordinates;
- Models and methods of management decisions
Dates: 8-10 June
Duration: 24 acad hours
Brief overview:
- Communication management for a civil servant
- Communication management. Three whales of public speaking from skill to mastery. Speech technique parameters
- Effective communication and personality typology
- Communication barriers and ways to overcome them
- Anti-crisis communications. Techniques and methods. The impact of the crisis on reputation
- Crisis situations as a point of growth
- Working with New Media and Social Media in crisis: essence, principles, practical recommendations
- Formation of public opinion: modern methods of working with civil society
- Case analysis
Dates: 14-16 June
Duration: 24 acad hours
Brief overview:
- Принятие самостоятельных решений в неопределенной ситуации;
- Критическое мышление в действии;
- Методы и приемы для развития критического мышления
- Инструменты критического мышления;
- Ошибочные решения и их профилактика;
- Коммуникации;
- Принятие совместных решений;
- Case analysis
Dates: 20-22 June
Duration: 24 acad hours
Brief overview:
- Key steps and principles of data analysis
- The procedure for working with information. Description and preliminary data analysis
- Data visualization and processing approaches and tools
- Visualization of the source data. Analysis of graphs and diagrams
- Introduction and practice with the visualization tool (Power BI, Stata, SPSS and etc.)
- Building simple management models using BI solutions
- The concept, properties, characteristics and classification of Big Data. Application of Big Data in national statistical practice
- Possibilities of using satellite technologies in national statistical practice
- Overview of the use of satellite technologies in international statistical practice: statistical branches, methodological materials, examples of publications, information exchange system, regulatory framework
- Analytical methods and tools for working with data arrays in the process of data editing, etc.
Dates: 28-29 June
Duration: 24 acad hours
Brief overview:
- Foresight models for determining the future prospects of public administration
- Horizon scanning
- Causal Layered Analysis
- Developing “interventions” in the context of scenarios
- Application of scenario planning technology in public administration
- Case analysis
Dates: 13-15 September
Duration: 24 acad hours
Brief overview:
- The official style and writing of the Kazakh language
- Spelling norms of the official style
- Compilation of official texts and public reading
- Formation of eloquent speech skills
- Presentation of reports made in the official style
Dates: 13-15 July
Duration: 24 acad hours
Brief overview:
- Adaptability to change, emotional intelligence
- Productivity management in new conditions
- Creating an effective workspace, self-discipline, self-motivation
- Effective communication
- Digital skills
Dates: 27-29 July
Duration: 24 acad hours
Brief overview:
- Traditional and design thinking
- The need for innovation: complexity of processes and management of constant changes
- Design thinking: practical tools for stimulating innovation activity in a government agency and solving specific cases
- Introduction of innovations in government agencies. Barriers to innovation. The role of managers in the introduction of innovations
Dates: 2-4 August
Duration: 24 acad hours
Brief overview:
- Challenges and difficulties faced by female managers in a managerial position
- Features of the formation and manifestation of women’s leadership qualities in the process of building a vertical career model
- Women in leadership: maintaining a work-life balance
- Tools and technologies for the development of leadership competencies of women managers in the civil service
- Influence strategies in the team and organization
- Overcoming internal barriers to career and professional development
- Working with the principles of profitability
Dates: 24-26 August
Duration: 24 acad hours
Brief overview:
- Ensuring compliance with legislation in the provision of public services
- Quality Assessment of public services
- Quality management of public services
- Determination of the level of satisfaction of consumers of services
- Improving the quality of public services
- Proactive approach in the provision of public services
- Customer orientation in the provision of public services
Dates: 7-9 September
Duration: 24 acad hours
Brief overview:
- Working with information sources (reading data from tables, graphs and diagrams)
- Modern methods and approaches of data analysis
- Data visualization (Excel, Power BI and etc.)
- Making forecasts based on data analysis (Data Driven Decision Making)
- Development and search for alternative solutions based on data
- Case analysis
Dates: 20-21 September
Duration: 24 acad hours
Brief overview:
- The system of state planning of the Republic of Kazakhstan. The role and place of national projects
- Practical application of project management tools in the implementation of national projects
- Flexible management technologies (Agile, SCRUM and Kanban)
- Use of design thinking tools in the implementation of national projects
- Development of digital skills (working on the Easy Project platform)
- Case analysis
Dates: 27-29 September
Duration: 24 acad hours
Brief overview:
- features of formal style and its norms
- skills of official subscription and text writing
- requirements for public speaking
- features inherent in the national communicative culture
- speech style and image
- Case analysis
Dates: 1-3 November
Duration: 24 acad hours
Brief overview:
- Basic concepts of financial management
- Budgeting as a management technology: goals and objectives
- Forecast and budgeting. Results-based budget planning
- Methods of planning and forecasting income and costs
- Formation of the financial structure and budget model of the organization
- Financial reporting
- Case analysis
Dates: 8-10 November
Duration: 24 acad hours
Samal Zhargakova
Cabinet for the implementation and promotion of educational programs
Тел.: +7 /7172/ 75 33 98