SEMINARS WITH THE PARTICIPATION OF NATIVE EXPERTS

Brief overview:

  • Effective communication strategies. Features of business communication
  • Communication barriers and ways to overcome them
  • Stages of the communication process. Establishing contact
  • Personality types and their psychological characteristics
  • Rules and techniques for working with information
  • Effective argumentation skills
  • Difficulties in communication. Dealing with aggression and negativity
  • Case analysis

Dates: 1-3 March

Duration: 24 acad hours

Brief overview:

  • Risk management: an overview of the basic concepts. Project risks
  • Risk identification and classification
  • Risk assessment
  • Risk management strategies
  • Risk management plan
  • Risk management system in the organization
  • Recommendations for a risk manager
  • Case analysis

Dates: 15-17 March
Duration: 24 acad hours

Brief overview:

  • Digital transformation within the framework of the national project “Technological Breakthrough through digitalization, science and innovation”
  • Legislation of the Republic of Kazakhstan in digitalization
  • Business process reengineering
  • Implementation of the Data Driven Government concept
  • Working with big data and cloud technologies
  • Information and cybersecurity
  • Practical tools for effective work with digital transformation and digitalization projects
  • Case analysis

Dates: 19-21 April
Duration: 24 acad hours

Brief overview:

  • Local interethnic conflicts, subject, role and principles of mediation
  • Practical technologies for the prevention and regulation of interethnic conflicts
  • The algorithm of actions in the event of a tense and tense situation in the field of interethnic conflicts
  • Forms and methods of joint work of local government and self-government bodies with law enforcement agencies and the civil community
  • Case analysis

Dates: 26-28 April
Duration: 24 acad hours

Brief overview:

  • Crisis management (forecasting reputational risks, algorithms for responding to information attacks, psychology of the modern public and methods of its management (online and offline)
  • Creating anti-crisis scenarios
  • Development of critical thinking when working with information
  • Fact checking and verification of information
  • Effective communication in social networks
  • State PR-system errors and measures to correct them
  • Copywriting

Dates: 24-26 May
Duration: 24 acad hours

Brief overview:

  • Description of the principles of brain work and thinking strategies
  • Description of the Design Thinking methodology
  • Methods of effective work with memory
  • Visualization
  • Empathy Map
  • Brainstorming
  • Concepts development
  • Hypothesis testing
  • Hot prototyping

Dates: 25-28 May
Duration: 24 acad hours

Brief overview:

  • Ensuring compliance with legislation in public services
  • Assessment of the quality of public services
  • Quality management of public services
  • Level of satisfaction determination of consumers of services
  • Improving the quality of public services
  • Proactive approach in public services
  • People orientation in public services
  • Case analysis

Dates: 31 May – 2 June
Duration: 24 acad hours

Brief overview:

  • Functional and leadership management;
  • Management styles;
  • Planning;
  • Setting tasks;
  • Delegation of authority;
  • Control of subordinates;
  • Models and methods of management decisions

Dates: 8-10 June
Duration: 24 acad hours

Brief overview:

  • Communication management for a civil servant
  • Communication management. Three whales of public speaking from skill to mastery. Speech technique parameters
  • Effective communication and personality typology
  • Communication barriers and ways to overcome them
  • Anti-crisis communications. Techniques and methods. The impact of the crisis on reputation
  • Crisis situations as a point of growth
  • Working with New Media and Social Media in crisis: essence, principles, practical recommendations
  • Formation of public opinion: modern methods of working with civil society
  • Case analysis

Dates: 14-16 June
Duration: 24 acad hours

Brief overview:

  • Принятие самостоятельных решений в неопределенной ситуации;
  • Критическое мышление в действии;
  • Методы и приемы для развития критического мышления
  • Инструменты критического мышления;
  • Ошибочные решения и их профилактика;
  • Коммуникации;
  • Принятие совместных решений;
  • Case analysis 

Dates: 20-22 June
Duration: 24 acad hours

Brief overview:

  • Key steps and principles of data analysis
  • The procedure for working with information. Description and preliminary data analysis
  • Data visualization and processing approaches and tools
  • Visualization of the source data. Analysis of graphs and diagrams
  • Introduction and practice with the visualization tool (Power BI, Stata, SPSS and etc.)
  • Building simple management models using BI solutions
  • The concept, properties, characteristics and classification of Big Data. Application of Big Data in national statistical practice
  • Possibilities of using satellite technologies in national statistical practice
  • Overview of the use of satellite technologies in international statistical practice: statistical branches, methodological materials, examples of publications, information exchange system, regulatory framework
  • Analytical methods and tools for working with data arrays in the process of data editing, etc.

Dates: 28-29 June
Duration: 24 acad hours

Brief overview:

  • Foresight models for determining the future prospects of public administration
  • Horizon scanning
  • Causal Layered Analysis
  • Developing “interventions” in the context of scenarios
  • Application of scenario planning technology in public administration
  • Case analysis

Dates: 13-15 September
Duration: 24 acad hours

Brief overview:

  • The official style and writing of the Kazakh language
  • Spelling norms of the official style
  • Compilation of official texts and public reading
  • Formation of eloquent speech skills
  • Presentation of reports made in the official style

Dates: 13-15 July
Duration: 24 acad hours

Brief overview:

  • Adaptability to change, emotional intelligence
  • Productivity management in new conditions
  • Creating an effective workspace, self-discipline, self-motivation
  • Effective communication
  • Digital skills

Dates: 27-29 July
Duration: 24 acad hours

Brief overview:

  • Traditional and design thinking
  • The need for innovation: complexity of processes and management of constant changes
  • Design thinking: practical tools for stimulating innovation activity in a government agency and solving specific cases
  • Introduction of innovations in government agencies. Barriers to innovation. The role of managers in the introduction of innovations

Dates: 2-4 August
Duration: 24 acad hours

Brief overview:

  • Challenges and difficulties faced by female managers in a managerial position
  • Features of the formation and manifestation of women’s leadership qualities in the process of building a vertical career model
  • Women in leadership: maintaining a work-life balance
  • Tools and technologies for the development of leadership competencies of women managers in the civil service
  • Influence strategies in the team and organization
  • Overcoming internal barriers to career and professional development
  • Working with the principles of profitability

Dates: 24-26 August
Duration: 24 acad hours

Brief overview:

  • Ensuring compliance with legislation in the provision of public services
  • Quality Assessment of public services
  • Quality management of public services
  • Determination of the level of satisfaction of consumers of services
  • Improving the quality of public services
  • Proactive approach in the provision of public services
  • Customer orientation in the provision of public services

Dates: 7-9 September
Duration: 24 acad hours

Brief overview:

  • Working with information sources (reading data from tables, graphs and diagrams)
  • Modern methods and approaches of data analysis
  • Data visualization (Excel, Power BI and etc.)
  • Making forecasts based on data analysis (Data Driven Decision Making)
  • Development and search for alternative solutions based on data
  • Case analysis

Dates: 20-21 September
Duration: 24 acad hours

Brief overview:

  • The system of state planning of the Republic of Kazakhstan. The role and place of national projects
  • Practical application of project management tools in the implementation of national projects
  • Flexible management technologies (Agile, SCRUM and Kanban)
  • Use of design thinking tools in the implementation of national projects
  • Development of digital skills (working on the Easy Project platform)
  • Case analysis

Dates: 27-29 September
Duration: 24 acad hours

Brief overview:

  • features of formal style and its norms
  • skills of official subscription and text writing
  • requirements for public speaking
  • features inherent in the national communicative culture
  • speech style and image
  • Case analysis

Dates: 1-3 November
Duration: 24 acad hours

Brief overview:

  • Basic concepts of financial management
  • Budgeting as a management technology: goals and objectives
  • Forecast and budgeting. Results-based budget planning
  • Methods of planning and forecasting income and costs
  • Formation of the financial structure and budget model of the organization
  • Financial reporting
  • Case analysis

Dates: 8-10 November
Duration: 24 acad hours


Samal Zhargakova

Cabinet for the implementation and promotion of educational programs

Тел.: +7 /7172/ 75 33 98

Samal.Zhargakova@apa.kz


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