Page 157 - Dissertation (3)
P. 157
124 Annual Report on Inclusive Public Service Communication / Singapore
Ministry of Communications and Information // https://www.mci.gov.sg. 10.11.2024.
125 Intercultural Communication Training Modules for Public Servants / Civil
Service College Singapore (2022) // https://www.csc.gov.sg. 10.11.2024.
126 APS Employee Census Results and Capability Review / APSC (2021) //
https://www.apsc.gov.au/aps-employee-census. 10.11.2024.
127 Delivering for Australians: A Better Public Service // https://www.pmc.
gov.au/resource-centre/government/delivering-australians. 10.10.2024.
128 Citizen Perceptions of Public Services in Kazakhstan: Inequality,
Accessibility and Responsiveness // https://www.kz.undp.org. 10.11.2024.
129 Civil Service Competency Framework / Cabinet Office. – London, 2012.
– 46 p.
130 Executive Core Qualifications https://www.opm.gov/policy-data-
oversight/senior-executive-service/executive-core-qualifications/. 10.11.2024.
131 Kommunikationskompetenz im öffentlichen Dienst: Grundlagen und
Strategien für die Bundesverwaltung / Bundesakademie für öffentliche Verwaltung
// https://www.mastersportal.com/universities/1854. 10.08.2024.
132 Public officials training manual: communication and conflict management
in multicultural settings / KDI // https://www.kdi.re.kr/eng. 10.11.2024.
133 Training Programs for National Public Servants: Enhancing Interpersonal
and Ethical Communication // https://www.jinji.go.jp/eng.html. 10.11.2024.
134 Capability frameworks / Australian Governance (2025) //
https://www.apsprofessions.gov.au/resources/capability-frameworks. 10.06.2025.
135 Key Leadership Competency profile and examples of effective and
ineffective behaviours // https://www.canada.ca/en/treasury-board. 10.11.2024.
136 Drivers of Trust in Public Institutions in Norway / OECD. – Paris, 2022. –
150 p.
137 Suleimenova G.K., Karamalayeva Z.T. Assessing Civil Servants Training
Needs: The Case of Kazakhstan // Public Administration Issues: special issue. – 2018.
– P. 96-115.
138 Iskindirova Z., Bokayev B., Torebekova Z. et al. Building Communicative
Competencies for Future Leaders: An Analysis of Public Administration Curricula in
Kazakhstan // Journal of Curriculum Studies Research. – 2024. – Vol. 6, Issue 2. –
P. 70-87.
139 Makazhanova A. Public Service Motivation, Loyalty, and Voice of Civil
Servants in Kazakhstan // https://nur.nu.edu.kz/items. 10.11.2024.
140 Анализ и оценка образовательных программ вузов Казахстана по
«Государственному и местному управлению» / Астанинский хаб
государственной службы. – Aстана, 2023. – 307 с.
141 Bokayev B., Zhanzhigitova Z., Balmanova A. (2024b). Multichannel
communication in Kazakhstani public service: Examining the role of digital tools //
Public Policy and Administration. – 2024. – Vol. 22, Issue 4. – P. 535-547.
142 Svend B., Kvale S. Doing Interviews. – Thousand Oaks, 2018. – 208 p.
157

