Page 1 - Abstract

ABSTRACT

to the dissertation of the doctoral student of the Academy of Public
Administration under the President of the Republic of Kazakhstan Ibrayev
Samat Sabyrovich on the topic: «The effectiveness of remote work in the public
administration system, in the context of digitalization», submitted for the degree
of doctor in the profile of the educational program «8D04113 – Public
Administration»

The relevance of the topic of the dissertation research. The scientific interest
in the research topic is due to the fact that in the modern world, the efficiency of civil
servants is largely determined by the optimization and automation of business
processes in the public administration system, through the introduction of digital
solutions.
Currently, in the Republic of Kazakhstan, in the context of the accelerated
development of digitalization, one of the urgent issues in the public administration
system is the study of the issue of remote forms of employment using information and
communication technologies.
The COVID-19 pandemic has become a definitive catalyst for the active
introduction of remote operation both in the public administration system and in
general in all spheres of society worldwide.
In turn, the International Labour Organization (ILO) conducts repeated studies in
this area, in which it notes the advantages of flexible working hours. Thus, in its study
conducted in 2022, the ILO noted that with the help of remote work mode, employees
gain control over their work schedule, which allows them to allocate their working time
appropriately.

In turn, the Government of the Republic of Kazakhstan is based on international
labor standards developed by the ILO and actively implements remote employment.
Moreover, the development of remote employment in general contributes to
solving transport problems and problems related to reducing carbon dioxide emissions
into the atmosphere in large cities of the country.
It should also be noted that one of the consequences of the development of remote
employment in the public administration system, as part of the digital economy, is the
replacement of human labor with modern innovative technologies through digital
solutions. However, there are professions where remote work is not applicable. For
example, these are professions that are associated with working with state secrets,
information security, ensuring the activities of life support facilities, etc.). Thus, partial
remote work (for example, several days a week) is more likely.
In any case, the possibility of government agencies switching to a remote mode
of operation should be ensured from the legal, technical and psychological sides, in
case of emergency, military or other emergency situations, without losing the
effectiveness of public administration and providing the full range of public services
and obligations to the population in the country.